TRANSITION NETWORKS TNCARE-P-TIER-00
- Part Number: TNCARE-P-TIER-00
- Category: Services
- Manufacturer: Transition Networks, Inc
- Quantity: 999
The TNCARE-PREMIER support package can be purchased as an option to provide the ultimate in software and support services.
While providing the services included in the TNCARE-BASIC and TNCARE-ENHANCED packages, TNCARE-PREMIER adds 24 hour/7days a week live phone access to Support Technicians that can remotely access,
troubleshoot, and correct network issues.
TNCARE-PREMIER customers will have access to Installation User Manuals, Tech Notes, and frmware upgrades for products with an active hardware warranty through the TNCARE Customer Support website.
While providing the services included in the TNCARE-BASIC and TNCARE-ENHANCED packages, TNCARE-PREMIER adds 24 hour/7days a week live phone access to Support Technicians that can remotely access,
troubleshoot, and correct network issues.
TNCARE-PREMIER customers will have access to Installation User Manuals, Tech Notes, and frmware upgrades for products with an active hardware warranty through the TNCARE Customer Support website.
Service Information
Service Main Type: TechnicalService Sub Type: Electronic
Service Description: 24x7
Provided Support: Phone Support
Provided Support: Email Support
Provided Support: Firmware Upgrade
Provided Support: Remote Troubleshooting
Provided Support: Web Knowledge Base Access
Provided Support: Remote Diagnosis
Service Duration: 1 Year